Sap Concur Service Level Agreement

3.1 Tracking Is done on two levels: you know that there are two types of Operational Service Level Agreements (SLAs): an experienced CIO knows that business operation is a recipe for disaster solely based on a cloud service provider`s SLA promise. The General Terms and Conditions of Sale (GTC) describe the main legal provisions applicable to the chosen cloud service, including rights of use, customer data, guarantees, confidentiality and limitations of liability. SAP makes the cloud service available to all customers in a consistent manner. Learn more about product-specific terms, support policies, and cloud service readiness. In many cases, the values can reach 99.999%. Here you will find various contractual documents for SAP`s cloud, software and service offerings. If certain order forms refer to it, these contractual documents form the basis of your contractual relationship with SAP. The order form is your order document to subscribe to SAP`s business cloud services. It defines the commercial conditions and defines the structure of the contract.

Often, cloud service providers offer a high number of availabilities, such as 99.99%. But if you take care of it, you`re really only talking about infrastructure. While all cloud service providers (CSPs) offer some type of operational availability, it`s important to understand what the provider is actually measuring. It really depends on the application. Software applications (SaaS) such as Salesforce.com, Microsoft Office 365 and SAP Concur can achieve very high availability thanks to their web-scale architecture. As a global implementation service partner and platinum reseller of SAP-Software, Atos has partnered with Concur to provide a comprehensive turnkey service for implementation integration and licensing of a travel expense platform that can help public sector customers digitally record expenses. The add-in defines additional specific terms, contains additional information about usage metrics, and describes multiple cloud services in a single addition. . . .

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